Refunds are issued to the original card you paid with and typically arrive within 5–10 business days, depending on your bank's processing speed. The refund is made in AED, so the amount you get back in your home currency can vary slightly with the exchange rate on the day it is processed.
Always the original card
A refund can only travel back the way the payment came — it cannot be redirected to a different card, account or person. If the original card has since been cancelled, the bank behind it still receives the funds and routes them to your replacement account; ask your bank if it doesn't appear.
The 5–10 business day window
We and our booking partners release refunds promptly once a cancellation is confirmed; the wait is mostly banks moving money between networks. Business days exclude weekends and bank holidays, so a refund started on a Thursday can legitimately take into the second week.
Why the amount can differ slightly
Charges and refunds are processed in AED. If your card is in another currency, your bank converts each direction at the day's rate — a small difference between what you paid and what came back is the bank's conversion, not a deduction by us.
Checking status and chasing it
- Your booking in My Trips shows its cancellation and refund state.
- Past 10 business days with nothing showing? Open a support request with your booking reference and we'll trace it.
Related reading: hotel cancellation rules and the rest of payments & account help.