The fastest route is a support ticket from your account at /account/support/new — it links your booking automatically so we can act immediately. If you cannot sign in or do not have a booking yet, use the contact page at /contact; either way, include your booking reference and travel dates for the quickest resolution.
Opening a ticket step by step
Sign in with the magic link sent to your booking email, open /account/support/new, and pick the booking your question is about. Because the ticket arrives already attached to the right reservation, nobody has to ask you for details we already hold.
What makes a ticket fast to resolve
- Your booking reference and travel dates
- A clear description of what happened and what you need
- Screenshots, where something on screen looked wrong
Can't sign in, or haven't booked yet?
Pre-booking questions and login problems both go through the contact page — no account needed. You can also email support@dubairentals.com if a form isn't practical where you are.
Travelling today?
Same-day check-in and pickup issues get priority — say so in the ticket subject line so it's triaged straight to the front. Replies land in your ticket thread in /account, so keep an eye there rather than your inbox alone.
More account answers live in payments & account help.