Privacy Policy

This policy explains what personal data DubaiRentals.com collects, why, who it is shared with, and the rights you have over it. The short version: we collect what is needed to run your bookings and account, we share booking details only with the suppliers and processors who fulfil them, we use first-party analytics only, and we never sell personal data.

Contents

1. Who is responsible for your data
2. The data we collect
3. Why we use it
4. Our legal bases
5. Who we share it with
6. Payment card data
7. International transfers
8. How long we keep it
9. Your rights
10. Cookies
11. Children
12. How we protect it
13. Changes to this policy
14. Contact

1. Who is responsible for your data

DubaiRentals.com is operated by Avangate Hospitality Services FZE (registration no. 00190), Al Shmookh Business Center M1003, UAQ Free Trade Zone, PO Box 7072, Umm Al Quwain, United Arab Emirates — the data controller for personal data processed through this platform. We handle personal data in line with UAE data protection law, including the principles of Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. The data we collect

• Account data — your email address (used for passwordless sign-in links) and, where you provide them, your name and phone number.
• Booking data — guest, passenger or driver names, contact details, travel dates and destinations, pick-up and drop-off locations, and any special requests or requirements you add to a booking.
• Support data — the messages and any attachments you send us through in-account help threads, the contact form or email, together with the booking they relate to.
• Technical data (first-party telemetry) — device and browser type, IP address, pages visited and in-product events, collected by our own systems to keep the platform secure and improve it. We do not run third-party advertising trackers.

3. Why we use it

• To fulfil your bookings — passing the necessary details to the supplier and processing partner, sending confirmations, and handling changes, cancellations and refunds.
• To run your account — signing you in with email links and showing your trips in one place.
• To support you — answering questions and resolving issues on your bookings.
• To keep the platform safe — detecting fraud, abuse and technical problems.
• To improve the platform — understanding, through our own telemetry, which features work and which need fixing.
• To meet legal obligations — such as accounting, tax and record-keeping requirements in the UAE.

4. Our legal bases

We process personal data where it is necessary to perform our contract with you (running the platform and your bookings); where we have a legitimate interest that does not override your rights (security, fraud prevention, service improvement); where the law requires it (tax and accounting records); and, for optional communications such as service updates or offers, with your consent — which you can withdraw at any time.

5. Who we share it with

We share personal data only where needed to deliver the service you asked for:

• Suppliers fulfilling your booking — the property or its distribution network, the car rental company, the airline, or the local experience partner receives the details needed to honour your reservation (typically names, dates and contact details).
• Booking and payment partners — where a booking or payment is completed through a partner’s system (for example our accommodation booking partner’s payment system or our car rental partner’s booking engine), that partner processes the data needed to complete it under its own privacy policy, shown to you at the time.
• Service providers — reputable cloud infrastructure and transactional email providers that host our systems and deliver booking communications, acting on our instructions.
• Authorities and advisers — where the law requires disclosure, or where it is necessary to protect our legal rights.

We do not sell personal data, and we do not share it with third parties for their own advertising.

6. Payment card data

Card details are collected and processed by the PCI-compliant payment system named or shown at checkout — for hotels, our accommodation booking partner’s payment processor; for marketplace car bookings, our car rental partner’s secure booking engine. Full card numbers never touch our servers and are never stored by us.

7. International transfers

Our platform runs on reputable cloud infrastructure providers which may store data outside the UAE. Where personal data crosses borders — to those providers, or to the supplier of a service you booked abroad — we take reasonable steps, including contractual safeguards, to ensure it receives an adequate level of protection.

8. How long we keep it

Account data is kept while your account is active. Booking and payment records are kept for as long as UAE commercial, tax and accounting law requires. Support threads are kept while they may be relevant to the booking they concern. Technical telemetry is kept for shorter periods needed for security and analytics. When data is no longer needed, we delete it or anonymise it.

9. Your rights

You can ask for a copy of your personal data, ask us to correct it, ask us to delete it, object to certain processing, or withdraw a consent you gave. Contact us through your account or at support@dubairentals.com — we respond within 30 days. Deleting data that the law requires us to keep (for example tax records of a completed booking) may have to wait until the legal retention period ends; we will tell you if that applies.

10. Cookies

We use a small set of first-party cookies. There are no third-party advertising or cross-site tracking cookies on the platform.

You can clear or block cookies in your browser at any time; blocking essential cookies will stop sign-in and checkout from working.

11. Children

The platform is not directed at children, and bookings may only be made by adults (18+). Details of child guests or passengers may be included in a booking by the adult making it, and are used only to fulfil that booking.

12. How we protect it

Data is encrypted in transit, access to systems is restricted and logged, and sign-in is passwordless — so there is no DubaiRentals password to be stolen or reused. Card payments are handled entirely by PCI-compliant partner payment systems. No online service can promise absolute security, but we design for the minimum data, held for the minimum time, with the minimum access.

13. Changes to this policy

We update this policy when the platform changes — for example when a new service launches. The date at the top shows the current version, and material changes will be flagged on the platform or by email.

14. Contact

Questions, requests or complaints about personal data: email support@dubairentals.com with the subject “Data protection”, or write to Avangate Hospitality Services FZE, Al Shmookh Business Center M1003, UAQ Free Trade Zone, PO Box 7072, Umm Al Quwain, United Arab Emirates. If you are not satisfied with our response, you may also contact the competent UAE data protection authority.