Last updated 19 July 2026
Your cancellation rights are set by the rate, fare or listing you choose — and they are always shown before you confirm. Free-cancellation rates state an exact deadline; non-refundable rates say so plainly. If you were charged online and a refund is due, it goes back to your original payment method, normally within 5–10 business days of approval. If you paid nothing online, there is nothing to refund online.
Every rate shows its cancellation terms before you book. Free-cancellation rates are refunded in full when cancelled before the stated deadline; after the deadline, and for non-refundable rates, the charge shown at booking applies.
To cancel, open the booking in My Trips — the refund amount and any fee are confirmed on screen before you complete the cancellation — or ask support to do it for you. Approved refunds are returned to your original card by our accommodation booking partner’s payment processor, typically within 5–10 business days.
When you book through our car rental partner’s secure booking engine, the cancellation terms are the partner’s, shown before you pay — most rates include free cancellation up to a stated time before pick-up. Cancel or amend using the confirmation the partner sends you, or contact us and we will help. Refunds are issued by the partner to your original payment method under the terms shown at booking.
For reservations with our local partner fleet, nothing is charged online — so there is nothing to refund online. If your plans change, please cancel through My Trips or support as early as you can; it is a courtesy to the local rental company and lets them release the vehicle for someone else.
Once you have picked the vehicle up, deposits, fuel, mileage and any early-return terms are the rental company’s, as shown on the listing and in your confirmation.
Flight changes and refunds are governed by the airline’s fare rules shown at booking time. Refundable fares are refunded to the original payment method after the airline confirms the cancellation; non-refundable fares may still allow a refund of certain taxes where the airline permits it. If the airline cancels or significantly changes your flight, the airline’s rebooking and refund policy applies and we will help you pursue it.
Online ticketing is opening shortly — until it opens, no flight payments are taken on this platform, so no flight refunds arise here.
Experiences — such as chauffeur services, transfers, yacht charters or premium vehicles — are provided with selected local partners, and each has its own cancellation terms presented at the time of booking. Those booking-time terms govern the refund for that experience.
Approved refunds are returned to the original payment method — we cannot redirect a refund to a different card or account. They normally arrive within 5–10 business days, depending on the payment processor and your bank; some card issuers show the credit on the next statement rather than immediately. If a refund has not appeared after 10 business days, contact us with the booking reference and we will trace it with the processor.
If something looks wrong on your statement, please contact us before disputing the charge with your bank — most issues are resolved in a fraction of the time a card dispute takes, and a dispute opened while a refund is already in flight can delay or duplicate the process. Where a dispute is raised, we and the relevant payment partner respond to the card issuer with the booking records.
Nothing in this policy limits rights that cannot be waived under UAE consumer protection law or, where it applies to you, the mandatory consumer law of your country of residence (for example in the European Union). Where such law grants you a stronger right than the rate conditions, the law prevails.