If you booked a rate with free cancellation, cancel from your bookings page in My Trips before the deadline shown on your booking, and the full amount goes back to your original card — typically within 5–10 business days. Non-refundable bookings cannot be cancelled for a refund, and cancelling a flexible rate after its deadline usually incurs the penalty stated in the rate policy.
How to cancel, step by step
- Sign in to My Trips — we use passwordless email links, so there's no password to dig up.
- Open the hotel booking and check its cancellation deadline.
- Use the cancel option before that deadline and keep the confirmation email.
Mind the deadline — and the clock
Free cancellation ends at a specific date and time, in Dubai time (GST, UTC+4). If you're cancelling from another timezone, don't leave it until the last hour of the last day.
After the deadline
Late cancellations fall back on the rate's policy: some charge the first night, some a percentage, and non-refundable rates forfeit the full amount. The exact terms were shown when you booked and are repeated on your booking page — the policy belongs to the rate, so we can't override it.
Refund timing
Refunds go to the original card only and usually land within 5–10 business days, depending on your bank. Details in payments & account help. If you can't cancel online or your stay has special circumstances, open a support request with your booking reference and we'll take it from there.