First check your spam or junk folder and confirm you entered your email correctly at checkout. Then sign in at My Trips with your booking email — if the booking shows there, it is confirmed and you can view or re-send the details; if it does not appear and your card was charged, open a support ticket so we can locate it.
Run this checklist first
- Spam and junk folders — confirmation emails are the classic false positive.
- Promotions or updates tabs — some inboxes file booking emails away from the main view.
- The email address you typed — a single wrong character sends the confirmation elsewhere.
- Inbox not full — a full mailbox silently rejects new mail.
Your account is the source of truth
Sign-in is passwordless: enter the email you booked with on the login page and click the secure link we send you. If the booking appears in My Trips, it is confirmed — the email is just a copy. You can re-send or screenshot the details from there, even if you never set up an account before booking.
Charged but nothing in your account?
If your card was charged and the booking is not in My Trips under your booking email, open a ticket at support with the charge amount, date and the email you used. We will locate the booking and re-attach the confirmation quickly.
Stop it happening again
Add our sending domain to your contacts or safe-senders list so future confirmations land in your inbox. More email and account answers live in payments & account help.