Your chauffeur meets you inside the arrivals hall with a name board showing the name on your booking — this meet & greet is included with every transfer booked through us. Walk through after baggage claim and customs, look for your name, and your driver will help with luggage and walk you to the car. Your booking confirmation includes contact details in case you can't spot each other.
Meet & greet, not a kerbside guess
Our transfers run with vetted local chauffeur partners, and the name-board meeting in arrivals is part of the service — your driver is not circling outside or waiting at a pickup zone you have to find. The exact meeting terms are shown when your booking is confirmed.
Step by step after landing
- Clear immigration and collect your bags.
- Walk through customs into the public arrivals hall.
- Scan the name boards for the name on your booking.
- Your driver takes the luggage and escorts you to the vehicle.
Can't spot each other?
It happens — arrivals halls are busy. Use the contact details on your booking confirmation first; if you still need help, message us at /account/support/new and we'll connect you. Don't leave the arrivals area or accept a ride from anyone who approaches you without your name on a board.
Beyond one terminal
The same meet & greet applies at both Dubai airports and other UAE pickup points, so the routine above holds wherever you land. Your booking details are always available at /account.
Ready to arrange your pickup? Send your transfer request at /chauffeur and we'll confirm your chauffeur and terms before you travel.