Yes — cancellations and changes made with reasonable notice before pickup are normally free, while very late cancellations or no-shows may be charged, because a chauffeur and vehicle were already committed to you. Your exact terms are stated on your booking confirmation, so that's always the first place to check.
Free window vs late cancellation
Every confirmed transfer comes with its cancellation terms shown at booking. Cancel inside the free window and you owe nothing; cancel very close to pickup — or simply not show up — and a charge can apply, since the driver's time was reserved either way. Where a refund is due, it goes back the way you paid.
Changing instead of cancelling
Most changes are easier than a cancellation: a new pickup time, an updated flight number, a different hotel address, or an extra passenger can usually be accommodated — especially with a day or more of notice. Flight changed to a different time the same day? That's usually easy; tell us the new flight number and the pickup follows it.
Flight delays are not cancellations
If you gave us your flight number, your pickup tracks the actual landing time — a delay moves the driver, it doesn't cancel the ride. No action needed on your side for an ordinary delay.
Where to act
- View and manage the booking at /account.
- Anything urgent or unusual: message support with your booking reference and the new details.
More transfer answers live in transfers help — and when plans firm up again, your next pickup is a quick request away at /chauffeur.