Typically 21–30 days after you return the car — longer than standard rentals because suppliers wait for late tolls and camera fines, which are costlier on high-performance cars. Dubai rules require release within 30 days; deductions can only be actual costs like fines, tolls or documented damage. Confirm the exact timeline with the supplier when you book.
Why the wait is longer on supercars
Camera fines can take weeks to reach the supplier, and the numbers involved on a high-performance car make them cautious. Add a more careful damage inspection than a standard hatchback gets, and the release naturally drifts towards the 30-day limit.
Hold released vs charged and refunded
If the supplier placed an authorisation hold, the money simply reappears as available credit — there's no visible refund transaction, so check your available limit rather than your statement. If the deposit was charged, the refund comes back as a transaction and your bank's processing time applies on top.
What can legitimately be deducted
- Traffic fines, with proof
- Toll crossings from your rental days
- Missing fuel
- Documented damage
Anything deducted should be itemised. A vague number with no paperwork is worth challenging.
If the 30 days pass with nothing
Chase the supplier first with your booking details, and if the refund stalls, escalate through us — open a support request with your booking reference and return date, and we'll push it with the supplier.
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