If you never arrive and didn't cancel, the booking lapses as a no-show: prepaid amounts are usually forfeited and a no-show fee can apply, while pay-at-pickup rates simply aren't charged in most cases but the car is released. If you're running late, contact the desk or our support — desks typically hold cars for a grace period, longer if you've added your flight number.
What a no-show costs
- Prepaid rates: the amount paid is usually forfeited, and a no-show fee can apply on top.
- Pay-at-pickup rates: in most cases nothing is charged — but the car is released and your reservation is gone.
Running late? The grace period is your friend
Desks don't release cars the minute you're overdue — there's typically a grace period first. It's much longer if the desk knows why you're late: add your flight number to the booking and an airport desk can see the delay and hold the car accordingly. If a serious delay is unfolding, call the desk on the number in your voucher or message our support.
Plans changed? Cancel instead
A no-show is the most expensive way to not rent a car. Cancelling before the deadline is free on most rates — open the booking in your account and cancel there, even from the departure lounge. Mid-trip changes work the same way: manage the booking in your account rather than letting it lapse.
The habit that avoids all of this
Add your flight number at booking, keep the voucher handy, and tell someone — desk or support — the moment plans wobble. More on deadlines and fees in car rental help.