Add your flight number at booking (or in your account afterwards) and the airport desk tracks the delay and holds your car — this is the single best protection. Without a flight number, desks hold bookings only for a limited grace period before treating them as no-shows. If a long delay looms, message the desk via the voucher contacts or our support.
Why the flight-number field matters
With your flight number on file, the desk can see your actual arrival time and keep the car for you — the delay becomes their problem to track, not yours to apologise for. Forgot to add it? Open the booking in your account and add it any time before travel.
Without a flight number
The desk only knows you're late, not why. Bookings are held for a limited grace period, after which the car can be released and the booking treated as a no-show. If you're delayed and the desk doesn't know your flight, call the number on your voucher or message our support as soon as you can.
Late-night landings are fine
Major desks at DXB run 24/7, so a delay that pushes you past midnight isn't a problem in itself — the desk will still be staffed when you land.
Cancelled flight or overnight delay?
If you won't arrive until the next day, message the desk and our support so the booking is adjusted rather than lapsing. And if the car was already released by the time you land, we'll help you rebook. Booking flights and car together on our site keeps everything in one place — compare flights and rental cars side by side.