Airlines occasionally retime, renumber or reroute flights months or days ahead. For minor shifts you simply travel at the new time; for significant changes you can normally choose between an alternative flight or a refund — even on non-refundable fares. If a schedule change hits a booking made with us, we email you the new details and your options.
Minor vs significant — why it matters
A 15-minute retime changes nothing about your rights: you fly as scheduled. A significant change — several hours, a different day, a broken connection — unlocks options, because the airline is no longer delivering what you bought. Each airline defines the threshold in its own conditions, and the fare rules govern what you're offered.
Your usual choices on a significant change
- Accept the new schedule and travel as re-planned.
- Rebook onto an alternative flight the airline offers.
- Refund — typically available even on non-refundable tickets when the change is significant.
Don't accept a poor alternative in a hurry; compare it against the refund route first.
How you'll hear from us
We email the new details and your options, and the updated booking appears at /account. Reply through support to tell us which option you want before accepting anything on the airline's side. In the days before departure, keep an eye on your inbox — and the spam folder.
Don't forget the knock-ons
Hotels, transfers and car pickups are separate bookings — if your arrival time moves, adjust those too. More answers in flights help, and live fare search is open now with online ticketing opening shortly.