Dining Options: Indulge in a variety of culinary delights with 3 dining options available at the hotel.
Modern Amenities: Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.
Convenience and Comfort: Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.
Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.
What guests say
Fabulous 8.2/10 Β· summarised by AI from 193 reviews
π Great locationπ Helpful service
β οΈ Old facilities
β οΈ Cleanliness issues
Cleanliness
7.5
Service
9.5
Location
9.5
Room Quality
7.5
Amenities
7.5
Value for Money
7.0
Food and Beverage
8.5
Overall Experience
8.7
Policies & good to know
Children welcomeNo petsParking: FREE
Children & extra beds
Children and extra bed policy: Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
Children from 7 years old to 12 years old stay for CNYΒ 104 per person per night when using an existing bed.
Children up to and including 17 years old stay for CNYΒ 350 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets
Pets: Pets are not allowed.
Other
Parking: Free private parking is possible on site (reservation is not needed).
Internet: Wired internet is available in the hotel rooms and is free of charge.
Amenities (84)
Internet
βWiFi available
Fitness & activities
βFitness facilities
βFitness center
βBike tours
Food & drink
βRestaurant
βRoom service
βBreakfast in the room
βSnack bar
βPhysical distancing in dining areas
βScreens / Barriers between staff and guests for safety
βMobile app for room service
Parking & transport
βParking
βFree Parking
βAirport shuttle
βCar hire
βPrivate parking
βAirport shuttle (additional charge)
βShuttle service (additional charge)
βAirport drop off
βAirport pick up
βShuttle service
Beach & outdoors
βTerrace
βGarden
βSun terrace
βOutdoor furniture
Family
βFamily rooms
Services
β24-hour front desk
βLaundry
βLuggage storage
βTour desk
βDry cleaning
βCurrency exchange
βDaily housekeeping
βConcierge service
βGrocery deliveries
βLaundry washed per local authority guidelines
Business
βBusiness center
βFax/photocopying
βMeeting/banquet facilities
Accessibility
βWheelchair accessible
Safety & security
βSafety deposit box
βStaff adhere to local safety protocols
βFire extinguishers
βFirst aid kit available
βSmoke alarms
βCCTV outside property
βCCTV in common areas
β24-hour security
βSecurity alarm
Comfort
βNon-smoking rooms
βAir conditioning
βHeating
βLift / Elevator
βSoundproof rooms
βNon-smoking throughout
More
βExpress check-in/check-out
βCycling
βFacilities for disabled guests
βIroning service
βPacked lunches
βPrivate check-in/check-out
βDesignated smoking area
βSpecial diet menus - on request
βATM/cash machine on site
βToilet with grab rails
βKid-friendly buffet
βLower bathroom sink
βHigher level toilet
βWine/champagne
βFruits
βGuest rooms disinfected between stays
βCleaning standards that are effective against Coronavirus
βPhysical distancing rules followed
βHand sanitizer in guest room and key areas
βCashless payment available
βSanitized tableware & silverware
βInvoice provided
βGuests can opt-out any cleaning services during stay
βGuest room sealed after cleaning
βProperty cleaned by professional cleaning companies