Sandos Caracol Nature Resort & Water Park All Inclusive
★★★★ · Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710 ·
+73 photosAbout this hotel
Spa Services
Indulge in massages, body treatments, and facials at the on-site spa.
Recreational Amenities
Enjoy 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park.
Delicious Dining Options
Choose from 9 restaurants, 9 bars/lounges, and 2 poolside bars for meals and drinks.
Pamper yourself at Sandos Caracol Eco Resort - All Inclusive, where luxury meets nature. Book your stay now for an unforgettable experience.
What guests say
Good 6.6/10 · summarised by AI from 333 reviews👍 Great location👍 Rich amenities for family activities
- ⚠️ Poor cleanliness
- ⚠️ Inadequate service
- ⚠️ Low food quality
Policies & good to know
No childrenNo pets
Pets
- Pets: Pets not allowed
Health, safety & sustainability
- Guest type: Essential workers only - NO
- Sustainability Certifications: Travelife
- Guest type: LGBTQ friendly
- General: Professional property host/manager
Other
- Accessibility: No elevators
- Covid: Property does not offer onsite COVID-19 testing
Amenities (61)
Internet
- ✓Free WiFi
Pool & wellness
- ✓Full-service spa
- ✓Sauna
- ✓Steam room
- ✓Pool umbrellas
- ✓Billiards or pool table
- ✓Turkish bath/Hammam
- ✓Pool sun loungers
Fitness & activities
- ✓Fitness facilities
- ✓Free bicycles on site
- ✓Golfing nearby
- ✓Skydiving nearby
- ✓Scuba diving on site
- ✓Snorkeling on site
- ✓Beach yoga on site
Food & drink
- ✓Free breakfast
- ✓Snack bar/deli
- ✓Free buffet breakfast
Parking & transport
- ✓Free self parking
- ✓Airport transportation - pickup (surcharge)
Beach & outdoors
- ✓Terrace
- ✓Garden
- ✓Beach umbrellas
- ✓Beach sun loungers
- ✓Beach towels
- ✓Beach volleyball on site
Family
- ✓Children's club
- ✓Ecotours on site
- ✓Playground on site
Services
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
- ✓Safe-deposit box at front desk
- ✓Porter/bellhop
- ✓Tours/ticket assistance
Business
- ✓Meeting rooms
- ✓Banquet hall
Accessibility
- ✓Wheelchair accessible
- ✓Upper floors accessible by stairs only
More
- ✓Health club
- ✓Parasailing on site
- ✓Designated smoking area
- ✓ATM/banking
- ✓Gift shops or newsstand
- ✓Shopping on site
- ✓Personal motorized watercraft on site
- ✓Multilingual staff
- ✓Wedding services
- ✓Waterslide
- ✓Basketball on site
- ✓Sailing on site
- ✓Scooter/moped rentals on site
- ✓Volleyball on site
- ✓Free water park access
Location
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
Book your stay
Your stay
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Check-in from 03:00 PM until 11:30 PM
Check-out by 12:00 PM
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Good to know
- Front desk staff will greet guests on arrival at the property.
- The water slides for adults at the onsite waterpark are temporarily closed.
- This property's water park is closed every Tuesday.
- The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.