Na Balam Hotel
★★★★ · Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres ·
+39 photosAbout this hotel
Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches.
Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care.
Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean.
Experience paradise at Na Balam, where luxury meets nature.
What guests say
Fabulous 8.4/10 · summarised by AI from 621 reviews👍 Friendly staff👍 Great location👍 Spacious rooms
- ⚠️ Cleanliness issues
- ⚠️ Inconsistent breakfast service
Policies & good to know
Children welcomeNo petsParking: FREE
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 12 years old stay for free when using an existing bed. Children from 13 years old to 17 years old stay for US$35 per person per night when using an existing bed. You haven't added any cots. You haven't added any extra beds. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets
- Pets: Pets are not allowed.
Other
- Groups: When booking more than 4 rooms, different policies and additional supplements may apply.
- Parking: Free public parking is possible at a location nearby (reservation is not needed).
- Internet: WiFi is available in public areas and is free of charge.
Amenities (59)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Outdoor pool
Fitness & activities
- ✓Diving
- ✓Snorkelling
Food & drink
- ✓Restaurant
- ✓Bar
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
- ✓Mobile app for room service
Parking & transport
- ✓Parking
- ✓Free Parking
- ✓Airport shuttle
- ✓Accessible parking
- ✓Street parking
- ✓Airport shuttle (additional charge)
- ✓Shuttle service (additional charge)
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Garden
- ✓Outdoor furniture
- ✓Sun loungers or beach chairs
- ✓Sun umbrellas
Family
- ✓Family rooms
Services
- ✓Tour desk
- ✓Daily housekeeping
- ✓Laundry washed per local authority guidelines
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓Key access
- ✓CCTV outside property
- ✓24-hour security
- ✓Security alarm
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Non-smoking throughout
More
- ✓Fishing
- ✓Wine/champagne
- ✓Fruits
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Property cleaned by professional cleaning companies
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Face masks for guests available
- ✓Delivered food - securely covered
Location
Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres
Book your stay
Your stay
No dates selected.
Check-in from 03:00 PM until 11:00 PM
Check-out by 12:00 PM