Mercure London Heathrow Hotel
★★★★ · Shepiston Lane, Hayes, England, UB3 1LP ·
+46 photosAbout this hotel
Amenities and Services
- Fitness center and complimentary Wi-Fi
- Concierge services and wedding services
- Banquet hall and business center
Dining Options
- Borders Restaurant with a bar/lounge
- Room service available during limited hours
- Daily full breakfasts at Borders Restaurant
Location and Nearby Attractions
- Convenient location in Hayes (Pinkwell)
- Short drive to Windsor Castle and LEGOLAND® Windsor
- Proximity to Wembley Stadium and Kensington High Street
Make a booking at Mercure London Heathrow Hotel for a comfortable and convenient stay!
What guests say
Good 6.6/10 · summarised by AI from 100 reviews👍 Proximity to airport👍 Occasionally praised breakfast👍 Clean areas noted by some guests
- ⚠️ Poor room conditions
- ⚠️ Unfriendly staff
- ⚠️ Overcharging issues
Policies & good to know
No childrenNo pets
Pets
- Pets: Pets not allowed
Health, safety & sustainability
- General: Individually-wrapped food options are available for dinner
- Sustainability Certifications: Property confirms they are implementing guest safety measures
- General: Individually-wrapped food options are available for breakfast
- General: Individually-wrapped food options are available for lunch
- Check-in & Check-out: Contactless check-out is available
- General: Guests are provided with free hand sanitizer
- General: Staff temperature checks are conducted regularly
- Guest type: Essential workers only - NO
- Sustainability Certifications: Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
- General: Individually-wrapped food options are available
- General: Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- General: Staff wears personal protective equipment
- General: Temperature checks are available to guests
- General: Property is cleaned with disinfectant
- Guest type: LGBTQ friendly
- General: Individually-wrapped food options are available through room service
- General: Social distancing measures are in place
- General: Professional property host/manager
- Check-in & Check-out: Contactless check-in is available
- Sustainability Certifications: Property confirms they are implementing enhanced cleaning measures
- General: Commonly-touched surfaces are cleaned with disinfectant
- General: Shield between guests and staff in main contact areas
- General: Gap period enforced between guest stays - 24 hours
Amenities (61)
Internet
- ✓Free WiFi
Pool & wellness
- ✓Conference space
- ✓Free newspapers in lobby
- ✓Parking (limited spaces)
Fitness & activities
- ✓Fitness facilities
- ✓Golfing nearby
Food & drink
- ✓Breakfast available (surcharge)
- ✓Snack bar/deli
- ✓Vegetarian breakfast available
Parking & transport
- ✓Electric car charging station
- ✓Limo or town car service available
- ✓Self parking (surcharge)
Services
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
- ✓Safe-deposit box at front desk
- ✓Porter/bellhop
- ✓Housekeeping on request
Business
- ✓Conference center
- ✓Banquet hall
Accessibility
- ✓Wheelchair accessible
Safety & security
- ✓Smoke-free property
Comfort
- ✓Elevator
- ✓Television in common areas
More
- ✓Express check-out
- ✓No single-use plastic straws
- ✓Comprehensive recycling policy
- ✓No single-use plastic stirrers
- ✓No single-use plastic water bottles
- ✓No single-use plastic soda bottles
- ✓Guest education on local ecosystems and culture
- ✓Annual carbon offsets
- ✓Express check-in/check-out
- ✓Multilingual staff
- ✓Wedding services
- ✓Assistive listening devices available
- ✓Water dispenser
- ✓Eco-friendly cleaning products provided
- ✓Eco-friendly toiletries
- ✓LED light bulbs
- ✓Change of towels (on request)
- ✓Change of bed sheets (on request)
- ✓Stair-free path to entrance
- ✓Double-glazing on all windows
- ✓At least 80% of all lighting comes from LEDs
- ✓Vegan menu options available
- ✓Vegetarian menu options available
- ✓Biodegradable/compostable stirrers
- ✓Reusable cups only
- ✓Reusable tableware only
- ✓Water-efficient showers only
Location
Shepiston Lane, Hayes, England, UB3 1LP
Book your stay
Your stay
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Check-in from 03:00 PM until 12:00 PM
Check-out by 12:00 PM
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Good to know
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
- Guests must contact the property in advance for check-in instructions.
- Front desk staff will greet guests on arrival at the property.