Lake Kivu Serena Hotel
★★★★ · Gisenyi Town ·
+32 photosAbout this hotel
Luxurious Accommodation
Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation.
Fantastic Dining Options
Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar.
Convenient Amenities
With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority.
Experience serenity by Lake Kivu and book your stay with us today!
What guests say
Fabulous 8.7/10 · summarised by AI from 234 reviews👍 Friendly staff👍 Nice location👍 Beautiful pool area
- ⚠️ Previous complaints about cleanliness
- ⚠️ High price point
Policies & good to know
Children welcomeNo petsParking: FREE
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets
- Pets: Pets are not allowed.
Other
- Parking: Free private parking is possible on site (reservation is not needed).
- Internet: WiFi is available in the hotel rooms and is free of charge.
Amenities (70)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Massage services
- ✓Spa/wellness center
- ✓Outdoor pool
- ✓Pool with view
- ✓Pool bar
Fitness & activities
- ✓Fitness facilities
- ✓Fitness center
- ✓Tennis court
- ✓Tennis equipment
- ✓Bike tours
Food & drink
- ✓Restaurant
- ✓Room service
- ✓Bar
- ✓Kid meals
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
- ✓Mobile app for room service
Parking & transport
- ✓Parking
- ✓Free Parking
- ✓Airport shuttle
- ✓Private parking
- ✓Accessible parking
- ✓Airport shuttle (additional charge)
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Terrace
- ✓Garden
- ✓Beachfront
- ✓Private beach area
- ✓Sun umbrellas
- ✓Beach
Family
- ✓Family rooms
- ✓Babysitting/child services
Services
- ✓24-hour front desk
- ✓Laundry
- ✓Daily housekeeping
- ✓Concierge service
- ✓Laundry washed per local authority guidelines
Business
- ✓Meeting/banquet facilities
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓First aid kit available
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
More
- ✓Facilities for disabled guests
- ✓Special diet menus - on request
- ✓Kid-friendly buffet
- ✓Wine/champagne
- ✓Fruits
- ✓Shallow end
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Shared stationery like menus, pens are removed
- ✓Property cleaned by professional cleaning companies
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Delivered food - securely covered
- ✓Walking tours
- ✓Tour/class on local culture
- ✓Live music/performance
- ✓Broadcast Live sport events
Location
Gisenyi Town
Book your stay
Your stay
No dates selected.
Check-in from 02:00 PM until 11:30 PM
Check-out by 11:30 AM