Hotel Universo
+73 photosAbout this hotel
Luxurious Wellness Area
Indulge in relaxation at Hotel Universo's wellness area, offering a sauna, steam bath, and sun bed for the ultimate pampering experience after a day of exploring Serfaus.
Family-Friendly Entertainment
Enjoy evenings filled with entertainment with the hotel's engaging entertainment programme, ensuring fun for guests of all ages. Children can have a blast in the games room while adults unwind.
Convenient Ski Facilities
For ski enthusiasts, Hotel Universo offers easy access to the slopes with ski passes available for purchase on-site. Take advantage of the ski storage room with a boot dryer to keep equipment in top condition.
Experience comfort, entertainment, and convenience at Hotel Universo. Book your stay now for an unforgettable getaway.
What guests say
Fabulous 8.2/10 · summarised by AI from 40 reviews- ⚠️ Cleanliness issues
- ⚠️ Parking complications
- ⚠️ Inadequate room cleaning service
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 2 years old stay for € 6 per person per night when using an available cot. Children up to and including 2 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets
- Pets: Pets are allowed on request. Charges may be applicable.
Other
- Internet: WiFi is available in all areas and is free of charge.
- Parking: Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.
- Groups: No special conditions apply for groups.
Amenities (72)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Sauna
- ✓Spa/wellness center
- ✓Hammam
- ✓Heated pool
- ✓Indoor pool
- ✓Infinity pool
- ✓Indoor pool - seasonal
- ✓Steam room
- ✓Fitness/spa locker rooms
Food & drink
- ✓Room service
- ✓Bar
- ✓Barber/beauty shop
- ✓Snack bar
- ✓Coffee Shop on site
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
Parking & transport
- ✓Parking
- ✓Airport shuttle
- ✓Private parking
- ✓Airport shuttle (additional charge)
- ✓Parking garage
- ✓Shuttle service (additional charge)
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Terrace
- ✓Sun terrace
- ✓Outdoor furniture
- ✓Outdoor fireplace
Family
- ✓Family rooms
Services
- ✓Laundry
- ✓Tour desk
- ✓Daily housekeeping
- ✓Laundry washed per local authority guidelines
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
Comfort
- ✓Non-smoking rooms
- ✓Heating
- ✓Lift / Elevator
- ✓Non-smoking throughout
- ✓Shared lounge/TV area
More
- ✓Pets allowed
- ✓Hiking
- ✓Cycling
- ✓Ironing service
- ✓Skiing
- ✓Ski storage
- ✓Minimarket on site
- ✓ATM/cash machine on site
- ✓Ski equipment hire on site
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Invoice provided
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Face masks for guests available
- ✓Thermometers for guests provided by property
- ✓Key card access
Location
Dorfbahnstraße 52, Serfaus