★★★★ · Avenida Uxmal 26 Super Manzana 2A, Cancún ·
+73 photos
About this hotel
Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.
Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.
Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.
Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!
What guests say
Very good 7.9/10 · summarised by AI from 815 reviews
👍 Convenient location👍 Friendly staff
⚠️ Cleanliness issues
⚠️ Poor service quality
Cleanliness
7.1
Service
8.0
Location
9.1
Room Quality
7.5
Amenities
7.0
Value for Money
8.5
Food and Beverage
7.6
Overall Experience
8.4
Policies & good to know
Children welcomeNo petsParking: NOT_AVAILABLE
Children & extra beds
Children and extra bed policy: Children of any age are allowed.
Children up to and including 4 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets
Pets: Pets are not allowed.
Other
Parking: No parking available.
Internet: WiFi is available in the hotel rooms and is free of charge.
Amenities (68)
Internet
✓WiFi available
✓Free WiFi
Pool & wellness
✓Swimming pool
✓Outdoor pool
✓Kids' pool
Food & drink
✓Restaurant
✓Room service
✓Bar
✓Coffee Shop on site
✓Physical distancing in dining areas
✓Breakfast takeaway containers
Beach & outdoors
✓Terrace
✓Sun terrace
✓Outdoor furniture
✓Sun umbrellas
Family
✓Family rooms
Services
✓24-hour front desk
✓Luggage storage
✓Tour desk
✓Daily housekeeping
✓Concierge service
✓Grocery deliveries
✓Laundry washed per local authority guidelines
Business
✓Business center
✓Fax/photocopying
✓Meeting/banquet facilities
Accessibility
✓Wheelchair accessible
Safety & security
✓Safety deposit box
✓Staff adhere to local safety protocols
✓Fire extinguishers
✓First aid kit available
✓Smoke alarms
✓CCTV in common areas
✓Security alarm
Comfort
✓Non-smoking rooms
✓Air conditioning
✓Lift / Elevator
✓Soundproof rooms
✓Non-smoking throughout
More
✓Facilities for disabled guests
✓Ironing service
✓Packed lunches
✓Designated smoking area
✓Toilet with grab rails
✓Public Bath
✓Wine/champagne
✓Fruits
✓Guest rooms disinfected between stays
✓Cleaning standards that are effective against Coronavirus
✓Physical distancing rules followed
✓Hand sanitizer in guest room and key areas
✓Cashless payment available
✓Sanitized tableware & silverware
✓Contactless check-in/check-out
✓Invoice provided
✓Guests can opt-out any cleaning services during stay
✓Shared stationery like menus, pens are removed
✓Guest room sealed after cleaning
✓Property cleaned by professional cleaning companies