Hotel MX portal maya
+33 photosAbout this hotel
Discover your perfect getaway at Hotel MX Portal Maya, ideally situated in the heart of Playa del Carmen.
Relax and Unwind
Enjoy our stunning outdoor pool and scenic terrace, perfect for soaking up the sun or gazing at the lush garden views.
Culinary Delight
Savor international cuisine at our renowned La Ceiba restaurant, and wind down with a refreshing drink in our cozy bar/lounge.
Unmatched Comfort and Connectivity
Settle into one of our 38 air-conditioned rooms featuring private balconies, flat-screen televisions, and complimentary Wi-Fi to keep you connected throughout your stay.
Book your stay today to experience the vibrant ambiance and exceptional hospitality at Hotel MX Portal Maya!
What guests say
Very good 7.6/10 · summarised by AI from 53 reviews- ⚠️ Maintenance issues
- ⚠️ Limited amenities like fridge and microwave
- ⚠️ Mixed cleanliness feedback
Policies & good to know
Pets
- Pets: Service animals are exempt from fees/restrictions
- Pets: Pet max weight (per pet) in kg is 10
- Pets: Pets cannot be left unattended
- Pets: Pets allowed
- Pets: Pet max weight (per pet) in lb is 22
- Pets: Maximum number of pets per room 1
- Pets: Only dogs are allowed
- Pets: Service animals are allowed
Health, safety & sustainability
- Noise policy: Noise-free rooms not guaranteed
- Check-in & Check-out: Contactless check-out is available
- Guest type: Essential workers only - NO
- General: Professional property host/manager
- Check-in & Check-out: Contactless check-in is available
Other
- Accessibility: No elevators
Amenities (21)
Internet
- ✓Free WiFi
Food & drink
- ✓Breakfast available (surcharge)
Parking & transport
- ✓Street parking
- ✓Airport transportation - pickup (surcharge)
Beach & outdoors
- ✓Terrace
- ✓Garden
Services
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
- ✓Safe-deposit box at front desk
- ✓Porter/bellhop
- ✓Tours/ticket assistance
Accessibility
- ✓Wheelchair accessible
- ✓Upper floors accessible by stairs only
Safety & security
- ✓Smoke-free property
More
- ✓Express check-out
- ✓Express check-in/check-out
- ✓Multilingual staff
- ✓Handrails in stairways
- ✓Well-lit path to entrance
Location
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710