Hotel Masam
+22 photosAbout this hotel
Rooftop Terrace with Stunning Views
Enjoy breathtaking views from our rooftop terrace and bask in the beauty of the surrounding area. Take in the fresh air and relax in this unique setting.
Complimentary Amenities and Services
Benefit from complimentary wireless internet access throughout the hotel, ensuring you're always connected. Our concierge services are at your disposal to enhance your stay and fulfill your requests promptly.
Ideal Location for Explorers
Conveniently situated near popular attractions such as Isla Mujeres Ferry Terminal and North Beach, Hotel Masam in Isla Mujeres offers easy access to key destinations. Immerse yourself in the vibrant culture and beauty of the area during your stay.
Make your reservation now to experience the charm of Hotel Masam in Isla Mujeres!
Policies & good to know
Children & extra beds
- Children and extra beds: No rollaway/extra beds available
- Children and extra beds: No cribs (infant beds) available
Pets
- Pets: Pets not allowed
- Pets: Service animals not allowed
Health, safety & sustainability
- Sustainability Certifications: Property confirms they are implementing guest safety measures
- Check-in & Check-out: Contactless check-out is available
- General: Staff temperature checks are conducted regularly
- General: Cashless transactions are available
- Guest type: Essential workers only - NO
- General: Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- General: Staff wears personal protective equipment
- General: Property follows sanitization practices of Safe Travels (WTTC - Global)
- General: Property is cleaned with disinfectant
- General: Social distancing measures are in place
- General: Private host property
- Sustainability Certifications: Property confirms they are implementing enhanced cleaning measures
- General: Commonly-touched surfaces are cleaned with disinfectant
- Health & Safety: Property does not require health documentation at check-in
- General: Gap period enforced between guest stays - 24 hours
Other
- Accessibility: No elevators
- Covid: Property does not offer onsite COVID-19 testing
Amenities (14)
Internet
- ✓Free WiFi
Beach & outdoors
- ✓Rooftop terrace
- ✓Beach towels
Services
- ✓Front desk (limited hours)
- ✓Tours/ticket assistance
- ✓Luggage storage
- ✓Concierge service
Accessibility
- ✓Wheelchair accessible
More
- ✓Wedding services
- ✓Reception hall
- ✓Change of bed sheets (on request)
- ✓Well-lit path to entrance
- ✓Tile flooring in public areas
- ✓Designated smoking area
Location
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
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Good to know
- The front desk is open daily from 9:00 AM - 9:00 PM.
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
- If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation.
- Guests must contact the property in advance for check-in instructions.
- The front desk is staffed during limited hours.