Hotel Mamá Carlota
+59 photosAbout this hotel
Historic Monuments Zone District Location:
Hotel Mamá Carlota is conveniently located in the Historic Monuments Zone district, making it the perfect base for exploring Querétaro's rich history and cultural heritage.
Comfortable and Well-Equipped Rooms:
Each room at Hotel Mamá Carlota is designed for utmost comfort, featuring a patio, private bathroom with a bath, and some units even include a terrace. Guests can unwind and enjoy entertainment on the flat-screen TV with cable channels.
Multilingual 24/7 Reception:
With staff fluent in English, Spanish, and Dutch, guests can expect exceptional service and assistance round the clock at the reception desk.
Experience the charm of Querétaro at Hotel Mamá Carlota. Book your stay now to enjoy a memorable and comfortable stay in this vibrant city.
What guests say
Superb 9.0/10 · summarised by AI from 237 reviews- ⚠️ Hot water issues
- ⚠️ Stained bedding
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets
- Pets: Pets are not allowed.
Other
- Internet: WiFi is available in all areas and is free of charge.
- Parking: Free public parking is possible at a location nearby (reservation is not needed).
Amenities (53)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Massage services
- ✓Spa/wellness center
Food & drink
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
Parking & transport
- ✓Parking
- ✓Car hire
- ✓Accessible parking
Beach & outdoors
- ✓Terrace
- ✓Outdoor furniture
Family
- ✓Family rooms
- ✓Babysitting/child services
Services
- ✓24-hour front desk
- ✓Luggage storage
- ✓Tour desk
- ✓Daily housekeeping
- ✓Concierge service
- ✓Laundry washed per local authority guidelines
Business
- ✓Fax/photocopying
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓CCTV outside property
- ✓CCTV in common areas
- ✓24-hour security
- ✓Security alarm
Comfort
- ✓Non-smoking rooms
- ✓Soundproof rooms
- ✓Non-smoking throughout
- ✓Shared lounge/TV area
More
- ✓Fruits
- ✓Beauty Services
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Invoice provided
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Property cleaned by professional cleaning companies
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Face masks for guests available
- ✓Thermometers for guests provided by property
- ✓Walking tours
- ✓Tour/class on local culture
Location
15 de Mayo 24, Querétaro