Hotel Cielo
+73 photosAbout this hotel
Authentic Mexican-Style Decor
Hotel Cielo offers charming rooms with colourful local décor and tiled floors, just steps away from Playa del Carmen Beach. Each room includes free Wi-Fi, cable TV, and a safe. Some rooms even feature a balcony with stunning sea views.
Carboncitos Bar-Restaurant
Indulge in authentic Mexican cuisine at Carboncitos, the hotel's on-site bar-restaurant. From fresh guacamole to savory steak and seafood dishes, guests can savor a taste of Mexico without leaving the hotel premises.
Convenient Location
Situated a stone's throw away from Fifth Avenue, guests have easy access to a variety of shops, restaurants, and bars. The hotel is also in close proximity to Nuestra Señora del Carmen Church and the ADO Bus Station, making it a convenient choice for travelers.
Book your stay at Hotel Cielo now to experience the vibrant culture and warm hospitality of Playa del Carmen!
What guests say
Fabulous 8.4/10 · summarised by AI from 33 reviews- ⚠️ No elevators
- ⚠️ Noise from restaurant
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Pets
- Pets: Pets are not allowed.
Other
- Internet: WiFi is available in all areas and is free of charge.
- Parking: No parking available.
Amenities (49)
Internet
- ✓Free wired internet
- ✓Internet access
Food & drink
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
Parking & transport
- ✓Car hire
- ✓Shuttle service (additional charge)
- ✓Accessible shuttle
- ✓No accessible shuttle
- ✓Accessible train station shuttle
- ✓No accessible train station shuttle
Beach & outdoors
- ✓Terrace
- ✓Outdoor furniture
Family
- ✓Family rooms
Services
- ✓Luggage storage
- ✓Tour desk
- ✓Concierge service
- ✓Front desk (limited hours)
- ✓Housekeeping on request
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓Key access
- ✓CCTV outside property
- ✓24-hour security
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Non-smoking throughout
- ✓Television in common areas
More
- ✓Fruits
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Delivered food - securely covered
- ✓Thermometers for guests provided by property
- ✓Happy hour
- ✓Wine release events
- ✓Reception hall
Location
Calle 4 entre la 5ª y 10ª Avenida, Playa del Carmen