Heaven Hotel
+19 photosAbout this hotel
Sustainable Aparthotel with Outdoor Pool and Garden
Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.
Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.
Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.
Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.
What guests say
Superb 9.1/10 · summarised by AI from 235 reviews- ⚠️ Sheets were stained
- ⚠️ Location could be more central
- ⚠️ Pool was not working
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children ages 3 and older are allowed. Children from 3 years old to 11 years old stay for free when using an existing bed. Children from 12 years old to 17 years old stay for MXN 250 per person per night when using an existing bed. You haven't added any cots. You haven't added any extra beds. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets
- Pets: Pets are not allowed.
Other
- Parking: Free private parking is possible on site (reservation is not needed).
- Internet: WiFi is available in the hotel rooms and is free of charge.
Amenities (50)
Internet
- ✓Free wired internet
- ✓Internet access
Pool & wellness
- ✓Swimming pool
- ✓Exercise/lap pool
Food & drink
- ✓Physical distancing in dining areas
Parking & transport
- ✓Offsite parking discounted rates available
- ✓Parking
- ✓Self parking (surcharge)
- ✓Secured parking
Beach & outdoors
- ✓Terrace
- ✓Outdoor furniture
- ✓Private picnics
- ✓Japanese garden
Family
- ✓Family rooms
Services
- ✓Concierge service
- ✓Front desk (limited hours)
- ✓Housekeeping on request
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓CCTV outside property
- ✓24-hour security
- ✓Security alarm
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Lift / Elevator
- ✓Non-smoking throughout
- ✓Television in common areas
More
- ✓Shallow end
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Invoice provided
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Face masks for guests available
- ✓Delivered food - securely covered
- ✓Key card access
- ✓Garage
- ✓Swimming nearby
Location
Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen