Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive
★★★★ · Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760 ·
+50 photosAbout this hotel
Luxurious Spa and Beach Experience: Indulge in massages, body treatments, and facials at the spa, followed by a relaxing time at the private beach and 2 outdoor swimming pools.
Gourmet Dining and Bars: Enjoy international cuisine at one of the 6 restaurants, grab snacks at the cafe, and sip on refreshing drinks at the beach bar, bars/lounges, or poolside bars.
Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, babysitting, and a theme park shuttle. The all-inclusive package covers meals, 24-hour room service, and daily buffet breakfast.
What guests say
Very good 7.6/10 · summarised by AI from 3 reviews- ⚠️ Terrible customer service
- ⚠️ Room issues with AC and hot water
- ⚠️ Limited dining options
Policies & good to know
Children welcomeNo pets
Check-in & house rules
- Pets: No pets
- Smoking: No smoking
- Children and extra bed policy: Children welcome
Children & extra beds
- Children and extra beds: No rollaway/extra beds available
Pets
- Pets: Pets not allowed
Health, safety & sustainability
- General: Individually-wrapped food options are available for dinner
- General: Gap period enforced between guest stays - 72 hours
- Sustainability Certifications: Property confirms they are implementing guest safety measures
- General: Individually-wrapped food options are available for breakfast
- General: Individually-wrapped food options are available for lunch
- Check-in & Check-out: Contactless check-out is available
- General: Gloves are available to guests
- General: Guests are provided with free hand sanitizer
- General: Staff temperature checks are conducted regularly
- General: Masks are available to guests
- General: Individually-wrapped food options are available
- General: Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- General: Staff wears personal protective equipment
- General: Temperature checks are available to guests
- General: Property follows sanitization practices of Safe Travels (WTTC - Global)
- General: Property is cleaned with disinfectant
- General: Individually-wrapped food options are available through room service
- General: Social distancing measures are in place
- General: Professional property host/manager
- General: Protective clothing is available to guests
- Check-in & Check-out: Contactless check-in is available
- Sustainability Certifications: Property confirms they are implementing enhanced cleaning measures
- General: Commonly-touched surfaces are cleaned with disinfectant
- General: Shield between guests and staff in main contact areas
Amenities (45)
Internet
- ✓Free WiFi
- ✓Internet access
Pool & wellness
- ✓Full-service spa
- ✓Sauna
- ✓Steam room
- ✓Pool umbrellas
- ✓Billiards or pool table
- ✓Pool sun loungers
Fitness & activities
- ✓Fitness facilities
- ✓Free bicycles on site
- ✓Scuba diving nearby
- ✓Miniature golf on site
- ✓Snorkeling on site
- ✓Beach yoga on site
Food & drink
- ✓Free breakfast
- ✓Free buffet breakfast
Parking & transport
- ✓Free theme park shuttle
- ✓Free self parking
Beach & outdoors
- ✓Terrace
- ✓Garden
- ✓On private beach
- ✓Beach cabanas (surcharge)
- ✓Beach sun loungers
- ✓Beach towels
- ✓Beach volleyball on site
Family
- ✓Ecotours on site
Services
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
- ✓Porter/bellhop
- ✓Tours/ticket assistance
Business
- ✓Banquet hall
Safety & security
- ✓Smoke-free property
Comfort
- ✓Elevator
More
- ✓ATM/banking
- ✓Gift shops or newsstand
- ✓Hiking/biking trails nearby
- ✓Multilingual staff
- ✓Wedding services
- ✓Segway rental/tour on site
- ✓Ballroom
Location
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
Book your stay
Your stay
No dates selected.
Check-in from 03:00 PM until 12:00 AM
Check-out by 11:00 AM
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Good to know
- Front desk staff will greet guests on arrival at the property.
- For any questions, please contact the property using the information on the booking confirmation.