Hacienda El Carmen Hotel & Spa
+61 photosAbout this hotel
Luxurious Accommodation with Exciting Amenities
Relaxation and Recreation for Everyone
Convenient Location and Exceptional Service
Experience the ultimate blend of luxury and comfort at Hacienda El Carmen Hotel & Spa. Indulge in our air-conditioned rooms with free WiFi and stunning garden views. Unwind by the outdoor pool or stay active at the fitness centre. Our hotel also features a children's playground, billiards, and mini-golf for entertainment.
Conveniently located near popular attractions like Guachimontones and Agua Caliente Park, our 4-star hotel offers easy access to the best of Portes Gil. Let our 24-hour front desk staff assist you with any needs during your stay. Book now and elevate your travel experience at Hacienda El Carmen Hotel & Spa.
What guests say
Superb 9.6/10 · summarised by AI from 159 reviews- ⚠️ High food prices for average quality
- ⚠️ Some rooms may be noisy
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children are not allowed. You haven't added any cots. You haven't added any extra beds.
Pets
- Pets: Pets are not allowed.
Other
- Parking: Free private parking is possible on site (reservation is not needed).
- Internet: WiFi is available in public areas and is free of charge.
Amenities (95)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Massage services
- ✓Spa/wellness center
- ✓Outdoor pool
- ✓Heated pool
Fitness & activities
- ✓Fitness facilities
- ✓Fitness center
- ✓Games room
- ✓Mini golf
- ✓Billiards
- ✓Board games/puzzles
- ✓Bike tours
Food & drink
- ✓Restaurant
- ✓Room service
- ✓Bar
- ✓Breakfast in the room
- ✓Kid meals
- ✓Snack bar
- ✓Physical distancing in dining areas
- ✓Screens / Barriers between staff and guests for safety
Parking & transport
- ✓Parking
- ✓Free Parking
- ✓Airport shuttle
- ✓Valet parking
- ✓Private parking
- ✓Airport shuttle (additional charge)
- ✓Shuttle service (additional charge)
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Terrace
- ✓Garden
- ✓Sun terrace
- ✓Outdoor furniture
- ✓Sun loungers or beach chairs
- ✓Picnic area
- ✓Sun umbrellas
Family
- ✓Family rooms
- ✓Babysitting/child services
Services
- ✓24-hour front desk
- ✓Laundry
- ✓Luggage storage
- ✓Tour desk
- ✓Daily housekeeping
- ✓Concierge service
- ✓Grocery deliveries
- ✓Laundry washed per local authority guidelines
Business
- ✓Business center
- ✓Fax/photocopying
- ✓Meeting/banquet facilities
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓Key access
- ✓CCTV outside property
- ✓CCTV in common areas
- ✓24-hour security
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Heating
- ✓Soundproof rooms
- ✓Shared lounge/TV area
More
- ✓Cycling
- ✓Ironing service
- ✓Chapel/shrine
- ✓Designated smoking area
- ✓Special diet menus - on request
- ✓Indoor play area
- ✓Open-air bath
- ✓Hot spring bath
- ✓Wine/champagne
- ✓Fruits
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Invoice provided
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Thermometers for guests provided by property
- ✓Walking tours
- ✓Tour/class on local culture
- ✓Live music/performance
- ✓Themed dinner nights
Location
R. Diaz Ordaz 2-1, Portes Gil