Gramercy Tulum

Health, safety & sustainability

• General: Property is cleaned with disinfectant
• General: Masks are available to guests
• General: Individually-wrapped food options are available through room service
• General: Reservation might be required for some facilities onsite
• General: Professional property host/manager
• General: Property follows sanitization practices of Ecolab (3rd party expert - Global)
• General: Gap period enforced between guest stays - 24 hours
• General: Guest accommodation is sealed after cleaning
• General: Cashless transactions are available
• General: Essential workers only - NO
• General: Contactless check-in is available
• General: No cribs (infant beds) available
• General: No elevators
• General: Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
• General: Shield between guests and staff in main contact areas
• Pets: Service animals are exempt from fees/restrictions
• General: Social distancing measures are in place
• General: Staff wears personal protective equipment
• General: Food service has been amended for enhanced safety
• General: Gloves are available to guests
• Pets: Pets allowed
• Pets: Only dogs and cats are allowed
• Pets: Service animals are allowed
• General: Masks are compulsory at the property
• General: Contactless check-out is available
• General: LGBTQ friendly
• General: Temperature checks are available to guests
• General: Staff temperature checks are conducted regularly
• General: Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
• General: Electrostatic spray is used for disinfection
• General: Protective clothing is available to guests
• General: Property confirms they are implementing guest safety measures
• General: Contactless food service / room service is available
• General: Individually-wrapped food options are available for breakfast
• General: Individually-wrapped food options are available for lunch
• General: Commonly-touched surfaces are cleaned with disinfectant
• General: Guests are provided with free hand sanitizer
• General: Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• General: Property confirms they are implementing enhanced cleaning measures
• General: Individually-wrapped food options are available
• General: Individually-wrapped food options are available for dinner