Auténtico Vertical Playa del Carmen
+73 photosAbout this hotel
Luxurious Amenities
Auténtico Vertical Playa del Carmen offers air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV. Guests can also enjoy the outdoor swimming pool, terrace, and shared lounge.
Convenient Services
This 4-star hotel provides a range of services such as concierge assistance, dry cleaning, airport transfers, and 24-hour front desk support. Room service is available for guests' convenience, along with free WiFi throughout the property.
Prime Location
Located in the heart of Playa del Carmen, just 300 meters from the beach, Auténtico Vertical Playa del Carmen is surrounded by popular attractions like Playacar Beach and Church of Guadalupe. Don't miss the chance to experience luxury and comfort in this vibrant destination.
What guests say
Superb 9.2/10 · summarised by AI from 79 reviews- ⚠️ Lack of hot water
- ⚠️ Poor service responsiveness
- ⚠️ Issues with cleanliness and room quality
Policies & good to know
Amenities (62)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Outdoor pool
- ✓Heated pool
- ✓Pool bar
- ✓Plunge pool
- ✓Fence around pool
Fitness & activities
- ✓Board games/puzzles
Food & drink
- ✓Room service
Parking & transport
- ✓Airport shuttle
- ✓Airport shuttle (additional charge)
- ✓Shuttle service (additional charge)
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Terrace
- ✓Sun terrace
- ✓Outdoor furniture
- ✓Sun loungers or beach chairs
- ✓Picnic area
- ✓Sun umbrellas
Family
- ✓Family rooms
Services
- ✓24-hour front desk
- ✓Laundry
- ✓Luggage storage
- ✓Tour desk
- ✓Dry cleaning
- ✓Currency exchange
- ✓Daily housekeeping
- ✓Concierge service
- ✓Laundry washed per local authority guidelines
Safety & security
- ✓Safety deposit box
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓CCTV outside property
- ✓CCTV in common areas
- ✓24-hour security
- ✓Security alarm
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Lift / Elevator
- ✓Shared lounge/TV area
More
- ✓Express check-in/check-out
- ✓Ironing service
- ✓Solarium
- ✓Private check-in/check-out
- ✓Designated smoking area
- ✓Public Bath
- ✓Shallow end
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Guests can opt-out any cleaning services during stay
- ✓Shared stationery like menus, pens are removed
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Key card access
- ✓Broadcast Live sport events
Location
Avenida 10 #16-40, entre Calle 38 Norte, Playa del Carmen