Ambassador at Grand Velas All Inclusive
★★★★★ · Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, QROO, 77710 ·
+73 photosAbout this hotel
Luxurious Spa and Recreational Amenities - Indulge in massages, facials, and body treatments at the full-service spa. Dive into one of the three outdoor pools or unwind in the spa tubs and sauna for a rejuvenating experience.
All-Inclusive Dining and Beverages - Savor regional cuisine at Chaka or opt for 24-hour room service. With 8 restaurants, 6 bars/lounges, and beach bars to explore, your culinary journey is bound to be exceptional.
Elegant Rooms and Event Spaces - Retreat to one of the 195 guestrooms featuring premium bedding, private balconies, and high-tech entertainment. Host a successful event in the hotel's expansive meeting rooms and conference center.
Book your luxurious stay at Ambassador at Grand Velas All Inclusive now for a lavish experience in the heart of Playa del Carmen.
What guests say
Superb 9.0/10 · summarised by AI from 23 reviews👍 High service quality👍 Excellent location
- ⚠️ Noise from cleaners
Policies & good to know
No childrenNo pets
Pets
- Pets: Pets not allowed
- Pets: Service animals not allowed
Health, safety & sustainability
- General: Gap period enforced between guest stays - 72 hours
- Sustainability Certifications: Property confirms they are implementing guest safety measures
- General: Guest accommodation is sealed after cleaning
- Check-in & Check-out: Contactless check-out is available
- General: Guests are provided with free hand sanitizer
- General: Staff temperature checks are conducted regularly
- General: Cashless transactions are available
- General: Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- General: Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- General: Staff wears personal protective equipment
- General: Temperature checks are available to guests
- General: Food service has been amended for enhanced safety
- General: Property follows sanitization practices of Safe Travels (WTTC - Global)
- General: Property is cleaned with disinfectant
- General: Social distancing measures are in place
- General: Professional property host/manager
- Check-in & Check-out: Contactless check-in is available
- Sustainability Certifications: Property confirms they are implementing enhanced cleaning measures
- Health & Safety: Property does not require health documentation at check-in
- General: Shield between guests and staff in main contact areas
Other
- Covid: Reservations are required for onsite COVID-19 testing
- Covid: Free onsite COVID-19 testing (Antigen/Rapid) is available
- Covid: Onsite COVID-19 testing (PCR) is available
Amenities (79)
Internet
- ✓Free WiFi
- ✓Internet access
Pool & wellness
- ✓Full-service spa
- ✓Sauna
- ✓Steam room
- ✓Conference space
- ✓Free newspapers in lobby
- ✓Pool umbrellas
- ✓Billiards or pool table
- ✓Parking (limited spaces)
- ✓Pool sun loungers
Fitness & activities
- ✓Fitness facilities
- ✓Free bicycles on site
- ✓Arcade/game room
- ✓Scuba diving nearby
- ✓Free use of nearby fitness center
- ✓Skydiving nearby
- ✓Miniature golf on site
- ✓Beach yoga on site
- ✓Children's games
- ✓Wheelchair-accessible fitness center
Food & drink
- ✓Snack bar/deli
- ✓Couples/private dining
- ✓Wheelchair-accessible on-site restaurant
Parking & transport
- ✓Area shuttle (surcharge)
- ✓Free beach shuttle
- ✓Limo or town car service available
- ✓Free self parking
Beach & outdoors
- ✓Free beach cabanas
- ✓Terrace
- ✓Garden
- ✓Picnic area
- ✓Beach umbrellas
- ✓Beach sun loungers
- ✓Beach towels
- ✓Beach volleyball on site
- ✓Private picnics
Family
- ✓Supervised childcare/activities
- ✓Ecotours on site
- ✓Children's toys
Services
- ✓24-hour front desk
- ✓Luggage storage
- ✓Concierge service
- ✓Porter/bellhop
- ✓Tours/ticket assistance
- ✓Free grocery shopping service
Business
- ✓Meeting rooms
- ✓Conference center
- ✓Computer station
- ✓Banquet hall
Accessibility
- ✓Braille or raised signage
Comfort
- ✓Elevator
More
- ✓Boat tours nearby
- ✓Proposal/romance packages available
- ✓Parasailing nearby
- ✓Designated smoking area
- ✓ATM/banking
- ✓Gift shops or newsstand
- ✓Shopping on site
- ✓Sailing nearby
- ✓Water skiing nearby
- ✓Multilingual staff
- ✓Wedding services
- ✓Free reception
- ✓Pilates classes on site
- ✓Cave exploring/spelunking nearby
- ✓Ziplining nearby
- ✓Ballroom
Location
Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, QROO, 77710
Book your stay
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Check-in from 03:00 PM until anytime
Check-out by 12:00 PM
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Good to know
- Front desk staff will greet guests on arrival at the property.
- For any questions, please contact the property using the information on the booking confirmation.
- Additional fees apply for connecting/adjoining rooms and are subject to availability.