Alila Mayakoba
+73 photosAbout this hotel
Luxurious Accommodation and Amenities
Indulge in the ultimate relaxation experience at Upscale Andaz Mayakoba. Each air-conditioned room offers a flat-screen TV, plush bathrobes, and slippers for your comfort. Enjoy stunning views of the sea or lake from select units, ensuring a memorable stay.
Culinary Delights
Savor exquisite dining options at one of the four restaurants, ranging from fine dining at Casa Amate to beachfront seafood at Sotavento and Tinta del Pulpo. Room service is available 24 hours a day, catering to your cravings at any time.
Recreational Paradise
Embark on a journey of wellness at the Mayan Oasis Spa, featuring massage rooms, a hydrotherapy circuit, and sauna. Take advantage of water sports facilities, complimentary bicycle usage, and access to the El Camaleón Golf Club and Mayakoba Tennis Centre for a fulfilling stay.
Book your stay at Andaz Mayakoba now for an unforgettable upscale getaway!
What guests say
Fabulous 8.6/10 · summarised by AI from 114 reviews- ⚠️ Beach erosion with seaweed smell — beach unusable
- ⚠️ House doctor directs to hospital leading to overcharging (poor value for medical needs)
Policies & good to know
Children & extra beds
- Children and extra bed policy: Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. People 12 years old and over stay for US$100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets
- Pets: Pets are allowed on request. Charges may be applicable.
Other
- Groups: When booking more than 4 rooms, different policies and additional supplements may apply.
- Parking: Free private parking is possible on site (reservation is not possible).
- Internet: WiFi is available in all areas and is free of charge.
Amenities (99)
Internet
- ✓WiFi available
- ✓Free WiFi
Pool & wellness
- ✓Swimming pool
- ✓Sauna
- ✓Massage services
- ✓Spa/wellness center
- ✓Outdoor pool
- ✓Pool with view
- ✓Spa/wellness center services
- ✓Steam room
- ✓Fitness/spa locker rooms
Fitness & activities
- ✓Fitness facilities
- ✓Fitness center
- ✓Golf course
- ✓Diving
- ✓Snorkelling
- ✓Yoga classes
- ✓Fitness classes
- ✓Bike tours
Food & drink
- ✓Restaurant
- ✓Room service
- ✓Bar
- ✓Breakfast in the room
- ✓Physical distancing in dining areas
- ✓Breakfast takeaway containers
Parking & transport
- ✓Parking
- ✓Free Parking
- ✓Airport shuttle
- ✓Car hire
- ✓Valet parking
- ✓Private parking
- ✓Accessible parking
- ✓Airport shuttle (additional charge)
- ✓Shuttle service (additional charge)
- ✓Electric vehicle charging station
- ✓Airport drop off
- ✓Airport pick up
- ✓Shuttle service
Beach & outdoors
- ✓Terrace
- ✓Garden
- ✓Sun terrace
- ✓Beachfront
- ✓Private beach area
- ✓Outdoor furniture
- ✓Sun loungers or beach chairs
- ✓Sun umbrellas
- ✓Outdoor fireplace
- ✓Beach
Services
- ✓24-hour front desk
- ✓Laundry
- ✓Luggage storage
- ✓Dry cleaning
- ✓Daily housekeeping
- ✓Concierge service
- ✓Laundry washed per local authority guidelines
Business
- ✓Business center
- ✓Meeting/banquet facilities
Accessibility
- ✓Wheelchair accessible
Safety & security
- ✓Staff adhere to local safety protocols
- ✓Fire extinguishers
- ✓First aid kit available
- ✓Smoke alarms
- ✓24-hour security
Comfort
- ✓Non-smoking rooms
- ✓Air conditioning
- ✓Non-smoking throughout
More
- ✓Pets allowed
- ✓Fishing
- ✓Facilities for disabled guests
- ✓Ironing service
- ✓Windsurfing
- ✓Private check-in/check-out
- ✓Designated smoking area
- ✓Special diet menus - on request
- ✓ATM/cash machine on site
- ✓Toilet with grab rails
- ✓Lower bathroom sink
- ✓Higher level toilet
- ✓Wine/champagne
- ✓Pet bowls
- ✓Beauty Services
- ✓Personal trainer
- ✓Guest rooms disinfected between stays
- ✓Cleaning standards that are effective against Coronavirus
- ✓Physical distancing rules followed
- ✓Hand sanitizer in guest room and key areas
- ✓Cashless payment available
- ✓Sanitized tableware & silverware
- ✓Contactless check-in/check-out
- ✓Shared stationery like menus, pens are removed
- ✓Guest room sealed after cleaning
- ✓Food delivered to guest room
- ✓Process in place to check health of guests
- ✓Access to health care professionals
- ✓Delivered food - securely covered
- ✓Walking tours
- ✓Key card access
- ✓Broadcast Live sport events
- ✓Cooking class
Location
Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen